A helping hand
Bloomgrove support
A few practical answers, and a way to get in touch.
Keep your garden safe
Before reinstalling, changing devices or troubleshooting storage, export a backup from Settings → Export garden backup. Keep a copy somewhere you can find again. Deleting the app can remove local records that haven’t been backed up.
Backups include app-stored photos and records. Import is additive: it adds records and keeps the existing garden. Restoring an archived garden is a separate action explained in the app.
Common questions
How do I delete or archive a plant?
Open a plant → Plant options → Delete plant, or long press its Garden card. Keep history is on by default; switch it off to remove the plant’s own journal, care history and photos from the current garden. Read the confirmation before deleting. Existing backups retain their copies.
For a reversible option, choose Archive. Restore archived plants in Settings → Archived plants.
How do I manage Lifetime or redeem an offer code?
Open Settings → Bloomgrove Lifetime. Purchase, restore and offer-code redemption use Apple’s system flow. Use the Apple Account associated with the purchase when restoring. Apple’s displayed terms and regional price apply.
Why is an assistance tool unavailable?
Availability depends on your device, OS and Apple Intelligence settings. Bloomgrove shows the available state in Bloomgrove Tools. Manual plant records, notes, photos and check-ins work independently of assistance. The app has no cloud-model fallback.
Why didn’t a check-in notify me?
Check the reminder in Care and Bloomgrove’s notification permission in iPhone or iPad Settings. Notifications need permission and can be affected by system settings such as Focus. Your saved check-in remains available in Care.
Where are my sample-garden changes?
The sample garden is read-only and separate from your own records. Use Exit sample to return to your garden.
How does the 10-day trial work?
Start it explicitly in Settings → Bloomgrove Lifetime when Apple makes the trial available. It does not renew or charge automatically. After 10 days, choose three plants for free tracking or separately confirm the one-time Lifetime purchase. All saved plants, photos, notes and care records remain readable and exportable. Restoring the trial keeps its original start date. Paid Studio customization requires a verified Lifetime purchase.
Collage Studio
Open Studio to create a collage or garden story, or select photos and choose Create Collage. Conservatory, Gallery style, Ivory & Sage and Garden Label include free full-resolution sharing, your words and photo ordering. A verified Lifetime purchase adds more layouts, styles, colors and signatures, photo editing and custom framing. Paid Studio customization is separate from the garden-tools trial.
Share opens the native iOS share sheet; destinations depend on installed compatible apps. You can also Save to Photos, Copy image and Copy caption. No social account connection is required by Bloomgrove.
Contact support
Email support@aroundfindout.com. Include “Bloomgrove,” the app version, your iOS or iPadOS version and what happened. A screenshot can help; check it for private information first.
You don’t need to send your garden backup or private photos in an initial message. Please don’t include passwords, Apple Account details or payment information.
Around Find Out contact information · Bloomgrove privacy policy